If you belong to any of these groups, please do not make an appointment yet:
|Pass holders who||Please only make an appointment after you have|
|Need to do a medical examination, as stated in their in-principle approval letters, and have not done so.
||Completed your medical examination. You need to bring along the completed medical examination form for your card registration appointment.|
|Are on Stay-Home Notice (SHN) / Quarantine Order (QO).
||Completed the SHN / QO or your test results confirm you are cleared or have recovered from COVID-19, whichever is later.
What if your pass holders need more time for card registration
You can request to extend their notification letter expiry dates and card registration due dates using the relevant link below for:
- Work Permit, S Pass holders and their dependants
- Other work pass holders (e.g. Employment Pass) and their dependants
In the meantime, pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by MTI may use the letters as proof of the validity of their passes.
Salary and employment-related
What services can I make an appointment for?Show
|Service||What is it for||Location|
|Work pass card registration||To check the pass holder’s documents listed on the Notification Letter or Temporary Work Permit, register fingerprints and take photograph.||MOMSC Hall C, EPSC|
|Lost card interview||To interview pass holders who lose their cards repeatedly so that MOM can determine if pass holders can get their cards replaced.||MOMSC Hall C, EPSC|
|Work pass issuance, renewal or cancellation||For employers who don’t have EP Online account so that they can issue, renew or cancel EP and related passes.||EPSC|
|Special Pass for newborn||For parents holding valid EP to apply for Special Pass of their newborn child.||MOMSC Hall B|
What do I need before I can make an appointment?Show
You need an NRIC or FIN.
For work pass or Long Term Pass card registration, you will need to:
- Issue or renew the pass using one of the following eServices:
- Check the pass holder’s Notification Letter if he needs to:
- Report to MOM Services Centre Hall C for Work Permit or S Pass holders and their dependants.
- Report to Employment Pass Services Centre for Employment Pass holders and their dependants.
For salary and employment related claim or resignation of Work Permit holder, you need to provide information on your claims for MOM to assess if an appointment is needed.
Can I make a group appointment? Show
For Work Pass card registration for Work Permit and S Pass at MOM Services Centre Hall C, you can make a group appointment for up to 10 pass holders.
For services provided at Employment Pass Services Centre for Employment Passes and related passes, you can make a group appointment for up to 6 pass holders.
To make a group appointment for salary and employment related claims and resignation of Work Permit holders, please call 6438 5122 during:
- Monday to Friday: 8.30am to 5.30pm
- Saturday: 8.30am to 1pm
- Exclude public holidays
How do I make changes to my group appointment?Show
You can delete or replace group members using “Change my appointment”.
To add a new group member, you need to cancel your existing appointment and make a new group appointment.
How can I check if my appointment is confirmed?Show
You can check your appointment details using “View my appointment”.
Can I change or cancel my appointment?Show
Yes, you can cancel or change your appointment to the next available date or time.
What happens if I am late for my appointment?Show
Please be punctual for your appointment.
You may not be served if you are late and you’ll have to make new appointment.
I don't have an appointment. Can I walk in to the MOM Services Centre or Employment Pass Services Centre to meet an officer?Show
The services provided at the MOM Services Centre Hall C and Employment Pass Services Centre are strictly by appointments. You must make an appointment before visiting MOM.
For other services such as salary and cancellation dispute issues, you are encouraged to make an appointment so that you will be served promptly.
Can I transfer my appointment to my friend or colleague?Show
Yes. You can transfer your appointment to your friend or colleague if:
- You are making the appointment as an employer or company representative to see us on the same issue.
- The appointment you made is not related to:
- card registration
- lost card interview
- work pass issuance, renewal or cancellation
Otherwise, your friend or colleague should make a separate appointment as their purpose of the visit is not the same as yours.